LABOUTIK is on Jl. Petitenget No. 882, Seminyak - Bali.

Open daily, 10:00 - 22:00.

Free delivery is available for purchases over IDR 5,000,000. Items can also be held for pick-up.

Please refer to our complete guide of Return & Refund Policy.

We accept all types of payments:

1. Bank Transfer (BCA, Mandiri)
2. Credit Card (American Express, Visa, Mastercard, or JCB)
3. Debit Card (Visa or Mastercard)

Yes, select “Click & Collect” at checkout and provide ID during pick-up.

Unfortunately, once an online order has been placed, we are unable to cancel this order. You may return your item to us. We will process a refund within 24 - 48 hours of receiving the item to the original payment method.

Domestic: 1-3 days; International: 2-15 days. Tracking details are provided via email.

All orders are shipped from Bali, Indonesia.

Click “Forgot Password” on the login page or contact us for assistance.

Answer richtext

Sizing details are listed on product pages. If unsure, contact us for assistance.

Yes, select “Pick Up In-Store” at checkout and provide ID during pick-up.

Yes, items can be tried in-store, and we can process exchanges or refunds.

Please refer to our complete guide of Return & Refund Policy.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website.

Before delivering the parcel to you, our logistic partner will contact you to process any possible additional tax and duty cost. The charges of local tax and duty will depend on the country's policy for customs and the value of the order. These charges are not refundable. We strongly recommend that you check your email or messages before the arrival of your package. There will be a limited time to pay these charges; otherwise, the item will be returned to LABOUTIK automatically.

Unfortunately, we cannot estimate how much duties you will pay. Your local customs should be able to estimate the price.

We offer worldwide shipping. At the checkout you will be able to choose your shipping country.

Domestic shipping is free for orders over IDR 5 million. International shipping costs are calculated at checkout.

In-store: We accept credit cards, bank transfers, and cash.

Online: We accept credit/debit cards and bank tranfer.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database.

When you place an order with us using a credit card, we place an authorization on the form of payment you used, and the funds are temporarily reserved for your purchase, but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If you place an order with us, you can choose if you want to store your credit card details. The payment details are stored only by our payment service provider and we will not be able to see the details, they are fully encrypted. We recommend storing card details if you want a smoother checkout the next time you order with us.

Check with your bank or contact us for further assistance.

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return or exchange your items within 7 days from the shipping date of your order. If 7 days have gone by since your purchase and you have not notified us about your intention to return the items, unfortunately, we can’t offer you a refund or exchange. To notify us about your return and receive further instructions, please, email us at bali_office@laboutik.com. Upon doing so, you will be responded to within 2 working days. Purchased items are exchangeable into different sizes. All exchanges are based on stock availability.

Please refer to our complete guide of Return & Refund Policy.

Yes, online purchases can be returned or exchanged in-store.

Refunds are processed within 7 days after receiving the returned item.

Gift cards are available in-store and online.

No, gift cards are non-refundable.

Enter your gift card code at checkout online or use it in-store.

Depending on the item, we can offer complimentary alterations upon request. This service is only available in-store.

All personalised products cannot be returned and are non-refundable. We can only exchange or refund if there was an error on our part.

We are currently working on offering special gift wrapping.