Returns, Exchanges & Refunds Policy

 

This policy applies to all LABOUTIK purchases, whether made in-store or online.

Full-priced items may be requested for return or exchange within 7 days of purchase, subject to review and approval by LABOUTIK.

Please note that refunds and exchanges are only available if there is a defect, damage, or confirmed issue with the goods. The issue must be related to the product condition itself and not caused by customer or human error.

Items purchased with discounts, markdowns, special offers, or promotional prices cannot be refunded. Promotional items may only be exchanged within 7 days of purchase or returned for store credit, subject to approval and item availability.

Not Eligible for Return, Exchange, Refund, or Store Credit

We are unable to accept returns, exchanges, refunds, or store credit requests caused by customer or human error, or by factors unrelated to product condition, including but not limited to:

●      Wrong size selection

●      Wrong item selection

●      Wrong color selection

●      Change of mind

●      Accidental purchase

●      Incorrect checkout or order details

●      Personal preference after purchase

 

Condition Requirements

All returned items must be in their original condition, unused, unworn, unwashed, and complete with all original tags, packaging, and receipt.

Returns made by someone other than the original buyer will not be accepted. We only accept return or exchange requests from the person who purchased the item.

Please keep your receipt as proof of purchase. Requests without a valid receipt may not be processed.

Goodwill Resolutions

In some cases, LABOUTIK may choose to offer a resolution outside the standard terms of this policy as a gesture of goodwill. The amount and form of any such resolution — including a full or partial refund, exchange, or store credit — is at LABOUTIK's sole discretion and does not set a precedent for future requests.

Online Orders — Shipping

For online purchases being returned, the customer is responsible for their own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of a returned item.

Order Cancellations

Once an order is placed, we begin preparing it for shipment immediately and are unable to cancel it. If you change your mind after placing an order, you may return the goods to us in accordance with this policy for a refund to your original payment method.

Gift Cards

Refunds will not be given for the purchase of a Gift Card. Gift Cards do not have an expiration date and can be used at any time. Your statutory rights are not affected.

How to Request a Return or Exchange

To notify us about a return or exchange request and receive further instructions, please email us at bali_office@laboutik.com.

Refund Processing

Once an approved return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.

Late or missing refunds: If you haven't received your refund yet, please first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you have done this and still have not received your refund, please contact us at bali_office@laboutik.com.