Returns & refunds
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return or exchange your items within 7 days from the shipping date of your order. If 7 days have gone by since your purchase and you have not notified us about your intention to return the items, unfortunately, we can’t offer you a refund or exchange.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To notify us about your return and receive further instructions, please, email us at email@example.com. Upon doing so, you will be responded to within 2 working days.
A pre-order is a reservation for a product that has not yet been released or is out of stock. When you pre-order an item, you reserve it before it becomes available for purchase.
The pre-order timeline can vary depending on the product, and the estimated release or restock date is approximate. We will do our best to provide you with updated information as it becomes available.
If you wish to change the size or cancel your pre-order, please contact us via email at firstname.lastname@example.org. Please note that cancellations and size changes may not be possible depending on the product's status and availability.
If you place an order for multiple items and one or more of them are on pre-order, we will not ship the order until all items are in stock. If you would like to receive the available items as soon as possible, we recommend placing separate orders for the pre-order items and the in-stock items.
Pre-order items can be returned as regular items according to our standard return policy. Please refer to our website for more information on our return policy.
IN STORE PURCHASES
You may return or exchange your full priced items within 7 days. Please note, the items where discounts or promotions have been applied cannot be refunded. You can exchange promotional items within 7 days of purchase or return them for a store credit. Please keep your receipt for refunds.
Exclusions apply, please see below.
Items returned by someone other than the buyer will not be accepted. We only accept returns from the person who bought the items.
To notify us about your return and receive further instructions, please, email us at email@example.com.
Once your order is placed, we do our best to prepare it for shipment immediately. After you select "Place Order", we are unable to cancel your order. If you change your mind after you have placed your order, you may return any goods to us for a refund. We will refund the price paid for the goods, to the original payment method used.
Refunds will not be given for the purchase of a Gift Card. Gift Cards do not have an expiration date and can be used at all times. Your statutory rights are not affected.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all the labels and tags intact, and in its original packaging. Gift cards and some personal care items cannot be refunded.
There are certain situations where only partial refunds are granted. Any item not in its original condition is damaged or missing parts for reasons not due to our error. In addition, personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged.
- Altered, made-to-measure or personalised items
- Newspapers or magazines
- Face coverings or masks
- Hair accessories
- Underwear, nightwear, swimwear, hosiery unless the protective adhesive strip is still in place and the item is in a saleable condition
- Pierced earrings
- Perfume and fragrance
- E-vouchers and gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.