Terms and conditions
TERMS AND CONDITIONS
These terms and conditions of sale govern all purchases made through the https://www.laboutik.com website (“site”), operated by LABOUTIK Ltd. Please read these terms and conditions of sale carefully before using the site. If you prefer not to accept any or all of these terms and conditions of sale, please refrain from using this site to make any purchases. Your use and access of this site imply that you agree to comply with, and to be bound by, these terms and conditions of sale. LABOUTIK reserves the right to, from time to time, modify these terms and conditions of sale in its sole discretion. By using this site after any such modification, you agree to comply with, and to be bound by, the terms and conditions of sale as modified.
Depending on availability, purchases may be made either directly through the site or through the assistance of our store or personal shopping associates. Online purchases from this section of the website for delivery to clients located worldwide.
PRICING AND PAYMENT OPTIONS
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Title to any products you order on this site, and risk of loss or damage to products, passes to you on the delivery of the products, provided that we have received payment in full for the products. Prices displayed on the site are quoted in Indonesian Rupiah. LABOUTIK Ltd accepts the following forms of payment for online purchases:
BANK TRANSFER VIRTUAL ACCOUNT, VISA, PAYPAL, MASTERCARD, AMERICAN EXPRESS.
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability.
SHIPPING AND DELIVERY
All purchases are shipped via JNE couriers for orders within Indonesia, and Fedex for international orders. To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Saturday morning, excluding holidays. LABOUTIK Ltd cannot be responsible for unanticipated delays and damaged packages.
A shipping confirmation with the tracking information is e-mailed to you as soon as your purchase has been shipped. If you have questions about the delivery of your purchase, a LABOUTIK sales assistant will be pleased to assist you via email.
Thank you for shopping at our site. Please remember that the return policy described below applies to purchases completed only on the site, which services orders shipped within Europe and rest of the world.
In case you would like to get a refund, we will refund your purchase, excluding the delivery cost. We may refuse or reject receiving your return if you haven't followed our return step or if the article is damaged. Full-priced merchandise must be returned to the site within 14 days from the ship date for a refund. Please note that shipping costs are non-refundable. Merchandise must be unworn, unaltered and undamaged with tags attached.
A pre-order is a reservation for a product that has not yet been released or is out of stock. When you pre-order an item, you reserve it before it becomes available for purchase.
The pre-order timeline can vary depending on the product, and the estimated release or restock date is approximate. We will do our best to provide you with updated information as it becomes available.
If you wish to change the size or cancel your pre-order, please contact us via email at email@example.com. Please note that cancellations and size changes may not be possible depending on the product's status and availability.
If you place an order for multiple items and one or more of them are on pre-order, we will not ship the order until all items are in stock. If you would like to receive the available items as soon as possible, we recommend placing separate orders for the pre-order items and the in-stock items.
Pre-order items can be returned as regular items according to our standard return policy. Please refer to our website for more information on our return policy.